At Divyavtar, customer satisfaction is our priority. We take great care in delivering high-quality signage and decorative products. This Return & Refund Policy outlines the terms under which returns, replacements, and refunds are accepted.
Please read this policy carefully before making a purchase.
Eligibility for Returns
Returns are accepted only under the following conditions:
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• The product is damaged during transit
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• The product received is incorrect or different from the order placed
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• The product has a manufacturing defect
To be eligible for a return:
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• The issue must be reported within 48 hours of delivery
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• The product must be unused and in its original condition
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• Original packaging and invoice must be intact
Non-Returnable Items
Due to the customized nature of our products, the following items are non-returnable and non-refundable:
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• Customized or made-to-order products
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• Products with personalized text, size, color, or design
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• Items damaged due to improper handling or installation
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• Products returned without prior approval
Return Request Process
To initiate a return or replacement request:
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• Email us at info@divyavatarindia.com
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• Share your order number, product details, and clear images of the issue
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• Our team will review your request and respond within 2–3 working days
Returns sent without approval will not be accepted.
Replacement Policy
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• Approved returns may be replaced with the same or a similar product
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• Replacement will be processed after inspection of the returned item
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• Delivery timelines for replacements may vary based on product availability
Refund Policy
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• Refunds are applicable only if a replacement is not possible
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• Approved refunds will be processed to the original payment method
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• Refund processing time: 7–10 working days after approval
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• Shipping and handling charges are non-refundable unless the error is from our side
Shipping Responsibility
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• In case of damaged or incorrect products, return shipping will be arranged by Divyavtar
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• For all other approved returns, shipping costs may be borne by the customer
Cancellation Policy
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• Orders can be cancelled only before production begins
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• Once production or customization has started, cancellations are not allowed
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• Any applicable refund for cancelled orders will be processed within 5–7 working days
Quality Assurance
All products are quality-checked before dispatch. Minor variations in color, finish, or size may occur due to material characteristics and do not qualify as defects.
Contact Us
For return, replacement, or refund queries, contact us at:
📧 Email: info@divyavatarindia.com
📞 Phone: +91 72668 79432
Policy Updates
Divyavtar reserves the right to modify this Return & Refund Policy at any time without prior notice. Updates will be effective immediately upon posting on the website.
